Constant Contact follows a 1 SPAM complaint for every 1000 emails delivered guideline to feedback loops. Since email programs such as Gmail, Yahoo, Outlook, and other providers pay extremely close attention to spam reports, even a seemingly small number of spam reports for a single source can significantly impact that source’s sending reputation. What determines when an account reaches a large-scale unsubscribe and/or spam report threshold is based on a myriad of information that our system tracks and weighs against other data on the account. Unfortunately there’s no simple answer to this. What is the threshold for unsubscribes and spam reports? Other factors, such as disreputable IP addresses and email addresses, can also result in accounts being flagged for review or outright canceled. Email content and business types that go against our prohibited content policy.Public and/or private abuse complaints from email recipients.
Large numbers of unsubscribes and/or spam reports on a single email.Contact imports from problematic sources or otherwise not meeting our email permission policies.Some of the more common things that result in reviews are: Other times, we may receive enough public and private abuse reports through various channels that our Compliance team will need to take action.
#EMAIL KEEPS GOING TO JUNK OUTLOOK MANUAL#
We utilize a mix of automated functions and scans, as well as manual human reviews to monitor for potentially problematic activity. Reviews are an important part of our business, as they help mitigate spam and scam accounts, ensure compliant emailing, and safeguard sending reputations for you, our other customers, and for our company as a whole. Accounts that have been outright canceled for Compliance reasons cannot have callback cases submitted.
If you’re unable to call them for whatever reason, please send an email to social_support(at)constantcontact(dot)com with your username, preferred phone number, geographical location if non-US based, and request for a Review callback. Our Review team has several direct phone lines (including non-US numbers) to help streamline the call-in process. For account security and Compliance, Reviews must be completed over the phone. If your account has been flagged for Review, you won’t be able to send emails until it is complete. You may have seen (or currently do see) a banner at the top of your account letting you know that your account or ability to send emails is currently disabled, and that you need to call in for a review. My account has been flagged for review, what do I need to do? We’re going to address some of the most commonly asked questions, and hopefully make the review process a little more easily understood overall. This is going to be a quick post covering some of the basics with Reviews.